Last updated: 11 Sept 2026
Ask within 7 days of your purchase and we will refund you.
You do not have to explain yourself, and we will not try to talk you out of it. The refund is what you paid less any tax already remitted to the government and the payment gateway’s fee — neither of which comes back to us when a payment is reversed.
1. Try before you buy
The free plan exists precisely so that you can judge DriveXos before paying. Install it, run a real scan on your own drive, and see what it finds. Nothing about the free plan expires, so take as long as you like.
2. The 7-day guarantee
The DriveXos Lifetime licence is a one-time purchase. If you request a refund within 7 days of the payment date, we will refund it.
What you get back
We refund the amount you paid, minus two things that are genuinely gone:
- Payment gateway fees. Razorpay and PayPal charge a fee to process a payment and keep it when the payment is refunded, so that part never returns to us.
- Taxes already remitted. Where tax was collected and has already been paid to the government, it is deducted too.
Everything else comes back to you. We will tell you the exact figure before we process it, so there is no surprise when the money lands.
After 7 days we are no longer obliged to refund, but if something has genuinely gone wrong — the software will not run on your machine, or a feature does not do what this website says it does — write to us anyway. We would rather fix it or refund you than have you feel cheated.
3. How to request a refund
Email info@coderxpoint.com with:
- The email address you used at checkout
- Your payment ID from the Razorpay or PayPal receipt email
- Optionally, what went wrong — it helps us improve, but it is not required
4. How long it takes
- We confirm your request within one business day.
- We issue the refund through Razorpay or PayPal immediately on approval.
- Your bank or card issuer typically returns the money within 5–10 business days. That final step is out of our hands.
Refunds are issued to the original payment method, in the original currency. We do not refund to a different card or account.
5. What happens to your licence
When a refund is issued, the licence key is revoked. The application returns to the free plan after the next update, and the Premium tools lock again.
Nothing you already cleaned is affected, and your local scan and cleanup history stays on your machine — we have no access to it either way.
6. When we may decline
We may decline a refund where:
- The request comes well after the 7-day window and nothing is actually wrong with the software
- The licence key was shared, resold or published
- Licence validation was tampered with or circumvented
- There is a pattern of repeated buy-and-refund from the same customer
We will always tell you why, in plain language.
7. Your statutory rights
This policy is offered in addition to, and never in place of, the rights you have under consumer law where you live — including any statutory cancellation period. If your local law gives you more than this policy does, your local law wins.
8. Chargebacks
Please contact us before opening a chargeback with your bank. A refund from us is faster than a chargeback, and it saves everyone the paperwork. We have never refused a refund inside the window.
9. Contact
info@coderxpoint.com — we reply within one business day.
Before you publish: confirm that this policy matches how your Razorpay and PayPal accounts handle refunds, and check it against the consumer law of the markets you sell into. This document is a starting point, not legal advice.